June 15, 2020 - “First Community Credit Union selected AnyHour Solutions to supplement our internal call center with after-hour call support service to our members. AnyHour’s strong integration with our core system enables their agents to deliver the same individualized financial experience FCCU members have come to expect. In addition, we are pleased to have AnyHour provide overflow assistance that has shortened wait times and further enhance member service. This added service has provided a much needed benefit to our members.”
- Velsie Borja, SVP Branch Operations, First Community Credit Union ($1.6B assets, 135,000 members)
April 1, 2020 - “AnyHour offered Greater Texas a full-coverage solution with flexibility and customization that competitors could not match. They place a great deal of emphasis on training which was very reassuring to us. Lastly, AnyHour’s experience with Credit Unions and their commitment to uphold the high standard of service the Credit Union movement is known for was a major selling point.”
- Eric Jensen, AVP, Greater Texas Federal Credit Union ($650M assets, 71,000 members)
March 6, 2019 - "Solidarity CFCU is converting our core system to Corelation's Keystone product as well as our Online and Mobile Banking to Access Softek. In anticipation of this transition and expected call volumes, Solidarity has partnered with AnyHour Solutions. This partnership will offer our members 24x7 support."
- Amy Benner, EVP, Solidarity Community Federal Credit Union ($270M assets, 27,000 members)
September 18, 2018 - “We have been using AnyHour Solutions the past three years to supplement our internal contact center. AnyHour provides an excellent real-time integration to our Symitar Episys core system and provides 24/7/365 support for our members. We highly recommend any institution seeking a call center outsourcing business partner to consider them and are excited to continue our relationship into the future.”
- David Dekker - VP Consumer Services, Interra Credit Union ($1.1B assets)
February 1, 2018 - “After careful consideration, Charlotte Metro Credit Union chose to partner with AnyHour Solutions to offer expanded 24/7 Contact Center service for our membership. AnyHour’s strong integration with our core system enables their agents to deliver the same individualized financial experience Charlotte Metro members have come to expect both during and beyond the business day. In addition, we are thrilled to have AnyHour provide overflow assistance, helping to shorten wait times and further enhance member service.”
- Nicol Matthews - COO, Charlotte Metro Credit Union, $470M assets
May 23, 2017 - "America's First Federal Credit Union has selected AnyHour Solutions to extend our existing call center support for our members. Their breadth of experience with credit union members along with their state-of-the-art technology and streamlined integration process provided the level of confidence that we needed to turn to a third party solution. This added service will provide a much needed benefit to our members."
- Travis Vanlandingham, Director Payment Services ($1.5B assets America's First FCU - Birmingham, AL)
March 1, 2016 - “Altra is converting our core system to Fiserv DNA in Spring 2016. In anticipation of this transition and expected call volumes, Altra sought out AnyHour Solutions to provide backup customer service. Altra chose AnyHour Solutions over other providers because of their ability to have organic conversations. In addition, their software offers their agents the same experience every time for efficiency which includes a knowledge base to provide agents the confidence to handle our members with ease. Altra is thrilled to have AnyHour Solutions provide overflow assistance beyond the software conversion to provide timely member services.”
- Julie Schippers – AVP, Member Contact Center (Altra Federal Credit Union - Onalaska, WI)
August 25, 2015 - "After careful consideration of vendors, Interra Credit Union chose to partner with AnyHour Solutions to heighten the Contact Center service for our membership. We are confident that, with AnyHour’s strong integration capability to access Symitar, Interra’s core system provider, we can deliver a reliable and sound option to meet our members’ expectations for credit union service during and beyond the business day."
- Sandy Simmons, Contact Center Manager, Interra Credit Union (Goshen, IN)
February 3, 2015 - “February 2015 marks five years that AnyHour Solutions has been our call center outsourcing vendor – supplementing our internal call center with overflow and after-hours support. I can honestly say they’ve done an outstanding job for our members and have been great for our staff to work with as well. With their ability to directly access our EPL iPower core system it enables the AnyHour call agents to provide a very comprehensive level of 24/7 support to our members. I highly recommend AnyHour’s contact center services to any other credit union, and especially to other credit unions using the EPL iPower core system. We look forward to an ongoing close partnership with AnyHour Solutions.”
- Winona Nava, President/CEO, Guadalupe Credit Union
August 1, 2014 - “Our partnership with AnyHour provides members a seamless approach to service 24X7. AnyHour’s custom integration to our Symitar core – written by AnyHour’s partner KIVA Group - enables the member to receive a deeper level of service during afterhours. Since launching with AnyHour we have been able to shorten our internal hours of operation for our Phone Center allowing us to balance our staffing during our normal business hours.”
- Heidi Kim, SVP Operations, First Credit Union (Chandler, AZ)
July 10, 2010 - “As a training director I was very impressed both with how quickly the AnyHour call agents learned our system and particular environment and were able to develop a very comfortable, effective rapport with our members.” – Tanya Romero, Training Director, Guadalupe CU