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News & White Papers
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January 12, 2021 - Call Center Outsourcer announces partnership with AI-Powered Chatbot Provider
AnyHour Solutions and Finn AI form unique partnership to serve FIs
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June 15, 2020 - June 15, 2020 - Houston-based credit union goes live with call/contact center outsourcer
First Community Credit Union signs with AnyHour Solutions
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August 1, 2019 - Texas-based Credit Union signs with Call/Contact Center Outsourcer
Greater Texas Federal Credit Union signs with AnyHour Solutions
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March 6, 2019 - Indiana-based Credit Union signs with Call Center Outsourcer
Solidarity Community Federal Credit Union signs with AnyHour Solutions
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September 18, 2018 - Indiana-based Credit Union re-signs with Call Center Outsourcer
Interra Credit Union re-signs with AnyHour Solutions and KIVA Group
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July 12, 2017 - North Carolina based CU signs with AnyHour Solutions
AnyHour Solutions announces that Charlotte Metro Federal Credit Union of Charlotte, NC ($445M assets, 53,000 members) has recently signed an agreement to use the company's 24/7/365 call center outsourcing services
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May 23, 2017 - Alabama-based Credit Union signs with Call Center Outsourcer
AnyHour Solutions announces that America's First Credit Union of Birmingham, AL has recently signed an agreement to use the company's 24/27/365 call center outsourcing services.
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March 3, 2017 - Vendor Case Study: AnyHour Solution's 24/7 Call/Contact Center Outsourcing Services
BANK tech-trends conducted an interview of Kenneth Bertrand - CEO of Allied First Bank - about his bank's use of a call/contact center outsourcing vendor for the past ten years.
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June 13, 2016 - WI-based CU goes live with Call Center Outsourcer
Altra Federal Credit Union newest client of AnyHour Solutions
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March 1, 2016 - WI-based CU signs with Call Center Outsourcer
Altra Federal Credit Union partners with AnyHour Solutions and KIVA Group
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August 25, 2015 - IN-based Credit Union signs with Call Center Outsourcer
Interra Credit Union partners with AnyHour Solutions and KIVA Group
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January 20, 2015 - MD-based Credit Union signs with Call Center Outsourcer
Nymeo Federal Credit Union partners with AnyHour Solutions and KIVA Group.
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November 10, 2014 - Press Release: OK-based Community Bank goes live with Call Center Outsourcer
Vision Bank partners with AnyHour Solutions and KIVA Group
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October 1, 2014 - Press Release: AZ-based Credit Union goes live with Call Center Outsourcer
First Credit Union partners with AnyHour Solutions and KIVA Group
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July 1, 2014 - Article: Call Center: 6 Best Practices for Hiring Agents
Written by Steven Holmes - SVP AnyHour Solutions
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March 31, 2014 - Article: Contact Center Customer Service Trends for 2014
Written by Steven Holmes - SVP AnyHour Solutions
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November 19, 2013 - Press Release: Community Bank Goes Live with Call Center Outsourcer
Allied First Bank implements 24/7, Retail, Call Center Outsourcing Provider
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August 20, 2013 - Press Release: AZ-based CU Selects Call Center Outsourcer
First Credit Union partners with AnyHour Solutions and KIVA Group
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July 29, 2013 - Vendor Case Study: conducted with Aventa Credit Union
This vendor case study was conducted by a third party organization with an AnyHour Solutions customer soliciting feedback on their experience with AnyHour's 24/7 call center outsourcing services.
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June 10, 2013 - Article: Call Center Outsourcing: Mini & Major Disaster Protection for your Institution
An article produced for CUinsight discussing how utilizing call center outsourcing services can greatly protect a financial institution from the numerous mini and major disasters that can and do occur.
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April 29, 2013 - Article: MSR Turnover: The Silent Killer of Profits
An article produced for CUinsight discussing the real costs of call agent/MSR turnover to financial institutions and how call center outsourcing can help reduce operating expenses.
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March 25, 2013 - White Paper: Call Center Outsourcing for the Community Bank
An exploration of the efficiency gains and other tangible benefits to retail banking by partnering with a call center outsourcer
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November 13, 2012 - Press Release: Colorado-based Credit Union Implements Call Center Outsourcing Solution
Aventa Credit Union partners with AnyHour Solutions to supplement internal call center
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October 17, 2012 - Press Release: AnyHour brings on board new call center client
Indiana Servicecorp's Credit Union Card Center goes live with AnyHour Solutions' 24/7 call center service
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April 11, 2012 - AnyHour Solutions Newsletter: Spring 2012
Read articles about AnyHour's new partnership with KIVA Group, new reverse mortgage processing services, new happenings at the call center, and recent client signings.
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April 2, 2012 - Press Release: Summit CU Selects AnyHour as Lending Partner
Outsourcer agrees to take loan-by-phone calls using CU’s lending system
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March 20, 2012 - White Paper: Credit Union Call Center Outsourcing: 8 Reasons to Use a Third Party Outsourcing Provider
An exploration of the tangible benefits credit unions gain by partnering with call center outsourcers
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September 6, 2011 - Breaking Industry News: Strategic Alliance Announced
AnyHour Solutions announces a new strategic partnership with KIVA Group, Inc. to enhance our 24/7 contact center outsourcing services for U.S. financial institutions
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August 15, 2011 - Industry Article: Trends in Call Center Outsourcing
Discover industry trends in this article authored by AnyHour's EVP of Operations: Andy Hardin
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June 14, 2011 - Press Release: AnyHour Adds New Call Center Client
Michigan-based Credit Union selects AnyHour Solutions as Lending Partner
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March 9, 2011 - Case Study: Guadalupe CU Selects Premier Collaborative Contact Center Outsourcer - AnyHour Solutions
Read why one AnyHour call center client switched from another vendor and why they are still a happy customer today.
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December 20, 2010 - White Paper: Outsourcing Contact Center Call Monitoring/Coaching
Discover how your internal call center can benefit from using a third party for agent call monitoring, evaluation, and coaching.
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August 16, 2010 - White Paper - Cost Comparison of Insourcing vs. Outsourcing Contact Center Operations
Can your company reduce expenses by outsourcing part or all of your internal call center operation?
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July 14, 2010 - White Paper – The Collaborative Contact Center
Without a doubt, the contact center is a focal point for providing outstanding member service and building strong relationships.
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