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News & White Papers
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July 12, 2017 - North Carolina based CU signs with AnyHour Solutions
AnyHour Solutions announces that Charlotte Metro Federal Credit Union of Charlotte, NC ($445M assets, 53,000 members) has recently signed an agreement to use the company's 24/7/365 call center outsourcing services
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May 23, 2017 - Alabama-based Credit Union signs with Call Center Outsourcer
AnyHour Solutions announces that America's First Credit Union of Birmingham, AL has recently signed an agreement to use the company's 24/27/365 call center outsourcing services.
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March 3, 2017 - Vendor Case Study: AnyHour Solution's 24/7 Call/Contact Center Outsourcing Services
BANK tech-trends conducted an interview of Kenneth Bertrand - CEO of Allied First Bank - about his bank's use of a call/contact center outsourcing vendor for the past ten years.
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June 13, 2016 - WI-based CU goes live with Call Center Outsourcer
Altra Federal Credit Union newest client of AnyHour Solutions
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March 1, 2016 - WI-based CU signs with Call Center Outsourcer
Altra Federal Credit Union partners with AnyHour Solutions and KIVA Group
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August 25, 2015 - IN-based Credit Union signs with Call Center Outsourcer
Interra Credit Union partners with AnyHour Solutions and KIVA Group
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January 20, 2015 - MD-based Credit Union signs with Call Center Outsourcer
Nymeo Federal Credit Union partners with AnyHour Solutions and KIVA Group.
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November 10, 2014 - Press Release: OK-based Community Bank goes live with Call Center Outsourcer
Vision Bank partners with AnyHour Solutions and KIVA Group
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October 1, 2014 - Press Release: AZ-based Credit Union goes live with Call Center Outsourcer
First Credit Union partners with AnyHour Solutions and KIVA Group
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July 1, 2014 - Article: Call Center: 6 Best Practices for Hiring Agents
Written by Steven Holmes - SVP AnyHour Solutions
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March 31, 2014 - Article: Contact Center Customer Service Trends for 2014
Written by Steven Holmes - SVP AnyHour Solutions
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November 19, 2013 - Press Release: Community Bank Goes Live with Call Center Outsourcer
Allied First Bank implements 24/7, Retail, Call Center Outsourcing Provider
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August 20, 2013 - Press Release: AZ-based CU Selects Call Center Outsourcer
First Credit Union partners with AnyHour Solutions and KIVA Group
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July 29, 2013 - Vendor Case Study: conducted with Aventa Credit Union
This vendor case study was conducted by a third party organization with an AnyHour Solutions customer soliciting feedback on their experience with AnyHour's 24/7 call center outsourcing services.
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June 10, 2013 - Article: Call Center Outsourcing: Mini & Major Disaster Protection for your Institution
An article produced for CUinsight discussing how utilizing call center outsourcing services can greatly protect a financial institution from the numerous mini and major disasters that can and do occur.
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April 29, 2013 - Article: MSR Turnover: The Silent Killer of Profits
An article produced for CUinsight discussing the real costs of call agent/MSR turnover to financial institutions and how call center outsourcing can help reduce operating expenses.
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March 25, 2013 - White Paper: Call Center Outsourcing for the Community Bank
An exploration of the efficiency gains and other tangible benefits to retail banking by partnering with a call center outsourcer
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November 13, 2012 - Press Release: Colorado-based Credit Union Implements Call Center Outsourcing Solution
Aventa Credit Union partners with AnyHour Solutions to supplement internal call center
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October 17, 2012 - Press Release: AnyHour brings on board new call center client
Indiana Servicecorp's Credit Union Card Center goes live with AnyHour Solutions' 24/7 call center service
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April 11, 2012 - AnyHour Solutions Newsletter: Spring 2012
Read articles about AnyHour's new partnership with KIVA Group, new reverse mortgage processing services, new happenings at the call center, and recent client signings.
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April 2, 2012 - Press Release: Summit CU Selects AnyHour as Lending Partner
Outsourcer agrees to take loan-by-phone calls using CU’s lending system
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March 20, 2012 - White Paper: Credit Union Call Center Outsourcing: 8 Reasons to Use a Third Party Outsourcing Provider
An exploration of the tangible benefits credit unions gain by partnering with call center outsourcers
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September 6, 2011 - Breaking Industry News: Strategic Alliance Announced
AnyHour Solutions announces a new strategic partnership with KIVA Group, Inc. to enhance our 24/7 contact center outsourcing services for U.S. financial institutions
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August 15, 2011 - Industry Article: Trends in Call Center Outsourcing
Discover industry trends in this article authored by AnyHour's EVP of Operations: Andy Hardin
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June 14, 2011 - Press Release: AnyHour Adds New Call Center Client
Michigan-based Credit Union selects AnyHour Solutions as Lending Partner
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March 9, 2011 - Case Study: Guadalupe CU Selects Premier Collaborative Contact Center Outsourcer - AnyHour Solutions
Read why one AnyHour call center client switched from another vendor and why they are still a happy customer today.
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December 20, 2010 - White Paper: Outsourcing Contact Center Call Monitoring/Coaching
Discover how your internal call center can benefit from using a third party for agent call monitoring, evaluation, and coaching.
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August 16, 2010 - White Paper - Cost Comparison of Insourcing vs. Outsourcing Contact Center Operations
Can your company reduce expenses by outsourcing part or all of your internal call center operation?
Click here to download the white paper for credit unions
Click here to download the white paper for banks
July 14, 2010 - White Paper – The Collaborative Contact Center
Without a doubt, the contact center is a focal point for providing outstanding member service and building strong relationships.
Click here to download the white paper for credit unions
Click here to download the white paper for banks
