AnyHour has a partnership with REDi Enterprise Development Inc. (REDi) to Provide 24/7/365 call center support to their financial institution clients using their industry leading REDiVerify suspicious activity workflow management system for Fraud detection. AnyHour completes a real-time connection to each institution’s REDiVerify system to support their member callers.

About REDi

REDi is a leading provider of automated risk management services for financial institutions. The company’s flagship software, Verify powered by REDi, enhances the security of debit card transactions by making the member part of the fraud prevention process. Leveraging low-cost communication methods designed to connect with members through the channel of their choice, the system can successfully verify suspicious transactions in real time. With the addition of the AnyHour Solutions 24/7/365 call center to REDi’s existing communication methods, such as email, SMS, IVR, mobile and third-party mobile integration, credit unions and members alike can rest assured that they are well equipped to handle fraud and respond at any time of day to member inquiries.

AnyHour Services

AnyHour’s 24/7/365 call center services are designed to work with a credit union’s existing member service operation to manage overflow as well as after-hours and weekend calls more efficiently. Based on the CU’s needs, incoming calls can be seamlessly routed to the AnyHour call center during specific days and hours to ensure members always receive the same superior service. In addition, each credit union is provided with their own dedicated toll-free number uniquely branded for the specific CU to eliminate any confusion between members and call center staff.

AnyHour’s call center handles incoming inquiries from members and manages standard common interactions such as member verification, transaction acceptance/rejection, card activation/deactivation and contact center updates.