888.622.8696
AnyHour MSR
Service for Superior Member Support
AnyHour MSR offers the most robust contact center service available to credit unions today. Depending on your institution’s objectives and core systems, we offer:
- caller verification
- customized ticket entry and tracking to streamline automated workflows and task lists
- knowledge base of searchable information on your institution that you customize, including branch hours and locations, phone numbers, rates, products and services
- centralized information-sharing to facilitate member transactions
- most deposit-side transactions, including new account applications, account and transaction histories, general account information, balance and transfer inquiries, processing of IRA deposits and withdrawals, and deposit-product cross-selling via reminders and scripts
- loan history, balance and payments
- viewable details such as joint owners, warnings/comments, stop/certified drafts, pending ACH transactions, pending authorized/share holds, mortgage information and credit card balances
- automated password and PIN reset
- reports on demand for tracking purposes
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and much more customized to your institution’s needs.
With services like these, you can expand your hours without adding staff or infrastructure. Getting started is easy and efficient – discover more about AnyHour MSR today.
